We get it - nobody loves reading legal stuff. But we think it's important you know how we handle your info when you're working with us on your floral dreams.
Look, when you're ordering flowers or booking a consultation with us, we need some basics to make it happen. We're talking your name, email, phone number, and delivery address - the usual stuff.
If you're paying online, we collect payment details too, but that goes through secure processors. We don't actually see or store your full credit card numbers on our end.
For wedding and event clients, yeah, we might collect more details about your venue, event date, color preferences, and what kind of vibe you're going for. Can't create those moody masterpieces without knowing what you want, right?
Our website also grabs some technical stuff automatically - like your IP address, browser type, and how you navigate around our site. It helps us figure out what's working and what's not.
Pretty straightforward here - we use your info to actually do what you hired us for. Processing orders, delivering arrangements, setting up consultations, sending you updates about your event florals.
If you've signed up for our subscription service, we'll use your details to keep those deliveries coming on schedule. You can pause or cancel anytime, no hard feelings.
We might send you emails about new seasonal collections or special promotions, but only if you've said that's cool with you. There's always an unsubscribe button - we won't take it personally.
Sometimes we use your feedback and photos (with permission!) to show off our work on social media or our gallery. Gotta share the dark floral love, you know?
The technical data helps us improve the website experience and figure out which arrangements are getting the most attention.
We're not in the business of selling your info to random companies - that's not our thing. But we do work with some trusted partners to make everything run smoothly.
Delivery services obviously need your address and contact info to get those gorgeous arrangements to you. Payment processors handle transaction details securely. Email service providers help us send you order confirmations and updates.
If you're booking us for a venue installation, we might need to share relevant details with the venue coordinator. Just the practical stuff to pull off your event.
In some rare cases, we might have to disclose information if required by law or to protect our rights. Like if there's fraud or legal issues - hopefully never, but gotta mention it.
All our partners are bound by confidentiality agreements and can only use your data for the specific services they're providing to us.
Yeah, our website uses cookies. Not the chocolate chip kind, unfortunately. These are little files that help the site remember you and work better.
Some are essential - like keeping items in your cart while you browse. Others help us understand how people use the site so we can make improvements.
We use analytics tools to see which pages get the most traffic and where people are clicking. It's all aggregated data though - we're not tracking individual movements in a creepy way.
You can adjust your browser settings to block cookies if you want, but heads up - some parts of the site might not work as smoothly.
Your data, your rules. You've got rights here, and we respect that.
Wanna see what info we have on you? Just ask. Want us to correct something that's wrong? We'll fix it. Want us to delete your data? We can do that too, as long as we don't need it for legal or accounting purposes.
If you've opted into marketing emails and changed your mind, hit that unsubscribe link. Or shoot us an email at hello@onyxflareodyssey.info and we'll take care of it.
For Canadian residents, you've got specific rights under privacy laws. If you wanna exercise any of these, reach out to us directly and we'll walk you through it.
Got concerns about how we're handling your info? Let us know. We take this stuff seriously and want to make it right.
We take protecting your info seriously. Our website uses SSL encryption - that's the little lock icon you see in your browser. Payment processing goes through secure, industry-standard gateways.
Access to customer data is limited to team members who actually need it to do their jobs. We're not just leaving spreadsheets lying around for anyone to peek at.
That said, nothing online is 100% foolproof. We do our best with industry-standard security measures, but we can't guarantee absolute security. It's just being real with you.
If there's ever a data breach that affects you, we'll let you know ASAP and tell you what we're doing about it.
We keep your information for as long as it's needed. Active customer accounts and recent orders stay in our system because we might need to reference them for customer service or warranty purposes.
For tax and accounting reasons, we've gotta hang onto transaction records for about seven years - that's just Canadian law stuff.
If you haven't ordered from us in a while and you're not on our mailing list, we'll eventually archive or delete your data. No point in hoarding info we don't need.
Want us to delete your data sooner? Like we said before, just reach out and we'll take care of it where legally possible.
Our website might have links to social media or other sites - like our Instagram where we showcase recent work. Just FYI, once you click over to another site, their privacy policies take over, not ours.
We try to only link to reputable places, but we can't control what they do with your data. So just be aware when you're clicking around.
We might update this privacy policy from time to time. Could be because of new services, legal requirements, or just better ways of doing things.
When we make changes, we'll update the date at the bottom and post the new version here. For major changes, we'll probably send an email to let you know.
We'd suggest checking back occasionally, especially if you're a regular customer or subscriber.
Questions about this privacy policy? Concerns about your data? Just wanna chat about how we handle things?
Hit us up:
We're here weekdays and usually pretty quick to respond. We'd rather you reach out and ask than worry about your privacy.
Last Updated: November 7, 2025
Onyx Flare Odyssey - 1287 West Georgia Street, Vancouver, BC V6E 3B6, Canada